by Rose McClement
I must say, if I were one of Design Monarchy‘s regular blog readers, clients, friends, or followers, I might consider the title of this article rather bizarre and odd! Especially considering this blog has been active (sometimes, with long pause periods) for 10 years. Plus, this isn’t the first time that I have written about who I am and how I got to this place of being the owner and creative director of Design Monarchy.
I wouldn’t blame you if you are tempted to ask “just what more does she want to introduce about herself?” Yes, despite having written about myself in some past blog articles, I have the urge to tell you more about us within the context of our interior design business, Design Monarchy.
Now, WHY would I feel the urge or the need to talk more about myself / us and Design Monarchy?
It is simple really – the “KNOW, LIKE and TRUST” factor! The first time I encountered this as a business principle, was during a social media strategy session with a mentor years ago.
Would you not want to know more about the interior design or decorating professional whose service you would like to employ? You are after all allowing them access to your most intimate space – your home (or you treasured business premises).
It is generally accepted that those whom we know, like, and trust are those to whom we entrust those big-ticket items! It’s either that, or we would entertain a service provider whom others have known, liked and trusted.
Adding colour to the line-drawing which is our / my Story…
So, what else? Oh gosh, plenty, I guess filling in the gaps left in our website’s “About Us” page and past blog articles are where this is going. Consider it as opening up a little of the Personality of Design Monarchy.
What I really feel like sharing with you today, are those values that we embrace. Values that are intrinsic to Design Monarchy as a business. How those fit with valuing ourselves, our clients, and our service providers as we go about doing what we love every day. I see these values as fundamental ingredients for a great recipe for a successful interiors business. The same way something like flour, salt, and eggs are essential to many cooking recipes.
7 ideals we strive towards every day…
My first thought goes straight to that which is high on my personal values list – Integrity! From where I am sitting it takes courage to be an integrous person and run an integrous company, which goes hand in hand with Honesty.
I was schooled in a girls-only Convent. The teaching Nuns constantly liked to remind us that “Honesty is the best policy!” I can still hear our Principal’s voice. LOL. Yet despite their best attempts at brainwashing me, it wasn’t until much later in life, that Integrity and Honesty truly took root in my life.
I am as human as the next person and fear often set the pace for my emotional and verbal reactions. Often it was easier to lie than to be honest. I remember knots in my stomach when confronted by a situation that needed the truth told. That is why I maintain that it takes a courageous person to be Honest and Integrous. #TrueConfession: Somewhere along the path of this life, a shift from Fear to Honesty happened. Now, hopefully, it is at that place where it is as natural as breathing.
Thrown into our value mix – we are big on Authenticity. It comes in many shapes and sizes, particularly in a creative design industry. Over the past 10 or 11 years, I have discovered the absolute beauty of being authentic. It’s so powerful and empowering. That feeling of being the REAL ME is something that I enjoy. The knock-on effect being our clients have the benefit of our “keeping it real” mindset. Some like clients appreciate this, while it might escape others. Experience has revealed that this ideal opens the way for us to create interiors that speak to our client’s own authenticity.
Then there is Excellence and Commitment. I suppose the Convent education also contributes greatly towards this ideal. I know that I inherited my mother’s work ethic. She came from farming stock where the idea of applying yourself to the task was as natural as breathing. Naturally, that goes hand in hand with Commitment. Once we at Design Monarchy set our minds towards a task, we stick with it intent on delivering as good a product or service within our skillset. By the way, when I say “Excellence”, I am not referring to “Perfection”. That is a quite different animal!
Does that mean that this internal drive to serve well and with commitment make us doormats? Or open to abusive behaviour from projects or clients? Not at all! Both Marica and I have learnt this lesson the hard way. Yes, we have been so keen to do our best that we give way too much. That said, we are gradually finding balance in this regard.
Some ideals are easy because they come naturally. The concept of Respecting the Choices of others can be challenging for both the Interior Service Provider (i.e. us) and the client. Interiors ultimately is all about making choices. Choosing the style that speaks to you; choosing the floor plans, hard and soft finishes basically all interior finishes from start to finish of the project. That is where the service, experience, talents and skills developed over many years of Design Monarchy team comes into play. Facilitating the choices that best suit you and work in your space.
But what happens when the choices that the client leans into doesn’t sit well with the Interiors Professional? Million-dollar question? We constantly find ourselves in the dilemma of being the experts who have beat this Interiors path every day as a profession, encountering resistance to the proposals. It is and will no doubt continue to be a tight rope walk, a push and pull movement. We accept this, knowing it is a two-way street. That said though, much as we aim to respect the choices our clients embrace, we need our professional opinions to be given due consideration. I regard our journey with the client as a collaborative one. We aim for Win-Win.
When it comes to owning one’s Expertise, acknowledging talents and delighting in our skills publicly wasn’t an easy fit. I still need to throw on my Courage Cloak to do that one. Thank goodness it seems to be getting easier with practice. Believe me, it really takes courage. Of course, we don’t want to be mistaken for “show-offs”. However, we have come to appreciate that unless we show off a bit, we will be hiding our skills and talents under a bushel. The knock-on effect is that we will be shortchanging someone of the opportunity of calling upon our skills to achieve their dream space. And as the Aussies like to say “Why would yah?”
I’ll leave this here now. Hope that this does help our readers and followers to KNOW, LIKE AND TRUST us.